SmallBizGenius Analysis

EE Offers Reliable Broadband, TV, and Phone Services for Small Businesses

Category Breakdown

Scores based on analysis of 280 recent reviews

Customer Service

8.5/10

Reviewers consistently praise EE's customer service, describing representatives as friendly, knowledgeable, and responsive. Many note the ease of reaching a live agent and the ability to resolve issues quickly.

42 reviews mention this

Product Quality

8.0/10

Customers report satisfaction with the quality and reliability of EE's broadband, TV, and mobile services. Reviewers highlight the seamless installation process and the effectiveness of EE's equipment, such as WiFi extenders.

35 reviews mention this

Account Management

7.8/10

Reviewers appreciate EE's ability to help manage their accounts, whether that's transferring phone numbers, upgrading packages, or resolving billing issues. The overall account experience is described as smooth and efficient.

28 reviews mention this

Subscription Billing

7.5/10

While many reviewers are satisfied with EE's billing practices, some note occasional issues with pricing, such as unexpected increases or difficulties getting the advertised rate. EE is praised for its willingness to match competitor offers and adjust plans to meet customer needs.

22 reviews mention this

Delivery & Installation

6.9/10

Reviewers have had mixed experiences with EE's delivery and installation processes. Some report smooth and timely installations, while others note delays or issues with engineers not showing up as scheduled.

19 reviews mention this

Pros & Cons

What Customers Love

Responsive and helpful customer service Mentioned 42x
"The lady (Jamie) who i delt with was really good and very helpful. Thank you EE!"
Reliable broadband, TV, and mobile services Mentioned 35x
"I've been with EE for years and recently upgraded to their new broadband. Very impressed."
Competitive pricing and the ability to match competitor offers Mentioned 28x
"Somehow Mr Bainbridge persuaded me to stay on with EE, after matching your competitors charges."

Common Complaints

Occasional delivery and installation issues Mentioned 19x
"Unfortunately whatever work they d...e didn't get the job fully completed."
Challenges with billing and unexpected price increases Mentioned 22x
"You never get the true price, what that say isn't what you pay, month after month I have to phone them to get the right price."

Common Questions About Ee

Answers derived from customer review patterns

Is EE legit and trustworthy?

Based on the 100 Trustpilot reviews analyzed, EE appears to be a legitimate and trustworthy provider. The majority of customers report a positive experience, praising the company's reliable services, responsive customer support, and competitive pricing. While a small number of reviewers note occasional issues, the overall sentiment suggests EE is a reliable choice for small businesses.

Based on 54 reviews

Does EE have good customer service?

Yes, EE's customer service is a standout strength according to the reviews. Customers consistently praise the company's friendly, knowledgeable, and helpful representatives. Reviewers highlight the ease of reaching a live agent and the ability to resolve issues efficiently, making EE's customer support a key selling point for small businesses.

Based on 42 reviews

Is EE worth it for small business?

For small businesses seeking a reliable and integrated communications solution, EE appears to be a worthwhile option based on the reviews. Customers praise the quality and value of EE's broadband, TV, and mobile offerings, as well as the company's competitive pricing and willingness to match competitor offers. While some reviewers note occasional delivery or billing challenges, the overall sentiment suggests EE delivers a strong proposition for small businesses.

Based on 37 reviews

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