SmallBizGenius Analysis
EE receives generally positive reviews, with customers frequently praising helpful and efficient customer service. However, some customers report issues with billing accuracy and inconsistent service quality.
Category Breakdown
Scores based on analysis of 280 recent reviews
Customer Service
8.5/10Customers consistently praise EE's customer service, highlighting the helpfulness, knowledge, and patience of representatives. Many reviews mention specific employees by name, commending their ability to resolve issues efficiently and provide clear explanations. For example, reviewers frequently mention representatives going above and beyond to find the best deals or resolve complex problems.
65 reviews mention thisBroadband Service
7.0/10Experiences with EE's broadband service are mixed, with some customers praising the speed and reliability, while others report issues with installation and connectivity. Some reviewers mention positive experiences with engineers, while others describe frustrating delays and unresolved technical problems. Some customers highlight smooth switching processes, while others report cancelled appointments and communication issues.
20 reviews mention thisBilling Accuracy
4.0/10Several customers report issues with billing accuracy, including unexpected charges and discrepancies between quoted prices and actual bills. Reviewers describe spending significant time contacting customer service to resolve these issues, often with limited success. Some customers mention having to repeatedly call to get the correct price applied to their account.
10 reviews mention thisEase of Contact
7.8/10Many reviewers appreciate the ease of getting through to a customer service representative without long wait times. Some reviewers highlight the convenience of interactive services that facilitate quick callbacks. The ability to speak to a real person promptly is a recurring positive point.
15 reviews mention thisPros & Cons
What Customers Love
"Very knowledgeable call agent, really helpful and polite. She answered any questions and helped me to make a choice before moving forward with my order to join EE."
"Everything was sorted in one phone call"
"EE team are very helpful and a pleasure to speak to as they are based in the UK"
"First point , we got through to the person we needed to talk to relatively easily without a long wait"
"EE engineer came to the house on a free visit and explained how to use our equipment"
Common Complaints
"You never get the true price, what that say isn’t what you pay, month after month I have to phone them to get the right price"
"No signal for almost 2 weeks."
"This has been a catalogue of errors since 28th Feb when we renewed our contract. You’ll have to read the details on our records as there are too many to mention here. Mainly people failing to ring bac..."
"We were cut off twice with no call back"
"Pushy sales teams, it took an hour to renew broadband with prices starting at £41 and eventually, still overpriced deal at £26.99 with mid term price increase..."
Common Questions About Ee
Answers derived from customer review patterns
Is EE legit and trustworthy?
EE is generally considered a legitimate company, but trustworthiness varies based on individual experiences. Many customers report positive interactions with customer service and efficient resolution of issues. However, a significant minority of reviewers cite billing inaccuracies and inconsistent service quality as major concerns. While some customers have been with EE for many years and are satisfied, others have had negative experiences that have led them to switch providers. Therefore, potential customers should carefully weigh the positive and negative feedback before making a decision.
Based on 25 reviewsDoes EE have good customer service?
EE's customer service is a major point of praise in many reviews. Customers frequently highlight the helpfulness, knowledge, and patience of customer service representatives. Many reviewers mention specific employees by name, commending their ability to resolve issues efficiently and provide clear explanations. The fact that call centers are based in the UK is also appreciated by many. However, some customers report difficulty resolving complex issues, suggesting that the quality of customer service may vary depending on the nature of the problem.
Based on 40 reviewsIs EE worth it for small business?
Whether EE is worth it for a small business depends on the specific needs and priorities of the business. The availability of bundled mobile, broadband, and TV packages may be attractive to some businesses, but the inconsistent service quality and billing issues reported by some customers could be a concern. If reliable customer service and clear communication are critical, EE's UK-based call centers and generally positive customer service reviews may make it a worthwhile option. However, businesses should carefully compare prices and consider alternative providers to ensure they are getting the best value for their money.
Based on 15 reviewsWhat is EE's broadband service like?
EE's broadband service receives mixed reviews. Some customers praise the speed and reliability of the service, while others report issues with installation, connectivity, and customer support. Some reviewers describe positive experiences with engineers, while others describe frustrating delays and unresolved technical problems. Potential customers should research the specific broadband options available in their area and carefully consider the potential drawbacks before committing to EE's broadband service.
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